FIS
Role
Design & Usability Analyst
Products
Banking
Trading
Scope
UX/UI
User Research
Prototyping
Date
April 2021 - August 2022
Overview
At FIS, I worked on complex financial systems used by traders and operational teams. My focus was improving usability, reducing friction in data-heavy workflows, and translating technical requirements into intuitive interfaces.
Typical situation when you do good and important work you have an NDA signed, hence I can't share the work I did there.
I worked closely with a team with two designer, product owners, engineering team and our business analysts.
I worked primarily on the trading application platform with occasional banking application for loans.
Due to the complexity of the product, we always worked very closely with the product owners and business analysts. The design consisted of very heavily structured user flows in a large system, that can only be understood by the analysts and traders. What we mostly worked on was implementing new features to the existing flows that also consisted of data-heavy tables, charts, input forms, etc. using a universal design system used by FIS designers globally.
Working within a large enterprise product taught me how deeply connected systems and workflows are. Always having to make sure for every single thing how it will impact the product on a much larger scale, especially when the product is so complex. Also understanding how everything works in the back end data and how it all connects together for the user experience.
I learned that enterprise projects require constant clarification and proactive communication, much more than other projects where you have a grasp of the product. Many constraints, edge cases, and business requirements are not immediately visible, so asking detailed questions early became a critical part of avoiding friction later in the process.
Enterprise products often evolve around long-established user habits rather than ideal UX patterns. I learned that users frequently prioritize familiarity and efficiency over change, while product decisions are also heavily influenced by sales, client expectations, and business continuity alongside usability.